Project Management Change Management - 1258 Words

User Community Enthusiasm is needed from everyone affected by the project, including the User Community. Our User Community is the company team members that are impacted by the project. They may be the end user, system administrator, report recipient or others. Building enthusiasm for a project with the User Community will depend on several factors. First, if the change benefits the user. Second, the end user’s reluctance or acceptance of change. Third, the end user’s comfort with technology. Several other factors will determine their enthusiasm or effort needed to build their enthusiasm for the project. I propose adding a change management component throughout the project to our project management processes. Change management, in†¦show more content†¦The impact of the change on the company should be the focal point of all communication to help the User Community understand the overall goal of the project. As outlined by Fairhurst (2010), listening to your audience will be important in framing the project effectively. A means of gathering feedback will be critical to listen to the User Community when developing the future picture of reality for the project. Customer Base Enthusiasm is more important if it impacts our Customer Base. A change not accepted by customers will impact any company negatively. A few of our technology projects do impact our outside Customer Base. These are the customers that use our service but are not part of our company. Services may change or invoicing may change and such. Our current process for introducing this change to our Customer Base is to turn to our Public Relations department to handle. We normally involve Public Relations during the initial and final phases of our project. We seek their input during project definition and design to ensure their requirements and ideas are incorporated. We will communicate with them throughout the project about any change as well. They are involved in final testing and Customer Base documentation that will aid the consumer. Once the product is ready, we hand it over for Public Relations to introduce and schedule release to